Need help figuring things out? Feel free to either chat with us or send us an email at firstname.lastname@example.org. We will do our best to get back to you as soon as possible.
In the meantime, feel free to view our Frequently Asked Questions below.
Frequently asked questions
What's your refund policy?
We want to make sure you are satisified with your Vicidial cluster. If you would like a refund, please let us know with 48 hours of your cluster being provisioned and we will issue a 100% refund. After 48 hours, please contact us.
How long will it take for my cluster to be ready?
We normally provision clusters within 30 - 60 minutes of receivng your payment. If it is after our normal office hours, if will take longer. Our normal office hours are from 07.00 - 22.00 Eastern Time.
What if I need a support?
If you need support, we are here to help.
Which other services are offered?
With our sister company NumberRisk.com, We also offer call center compliance services to help your organization stay in compliance with the FCC. Using our proprietary algorithms, we offer Do Not Call dipping, CallerID reputation scoring, Number Disconnected validation (is the number in question disconnected), and Phone Number Ownership verification.
Can you recommend a SIP provider?
Yes. If you need a SIP provider, please reach out to us and we will connect you with our preferred vendor.