GET SUPPORT

Need help figuring things out?  Feel free to either chat with us or send us an email at support@hostedvicidial.com.  We will do our best to get back to you as soon as possible.

In the meantime, feel free to view our Frequently Asked Questions below.

Frequently asked questions

What's your refund policy?


We want to make sure you are satisified with your Vicidial cluster. If you would like a refund, please let us know with 48 hours of your cluster being provisioned and we will issue a 100% refund. After 48 hours, please contact us.




How long will it take for my cluster to be ready?


We normally provision clusters within 30 - 60 minutes of receivng your payment. If it is after our normal office hours, if will take longer. Our normal office hours are from 07.00 - 22.00 Eastern Time.




What if I need a support?


If you need support, we are here to help. Please note that we will not administer your Vicidial campaigns, etc. It is assumed that you know how to use Vicidial. However, if you need help administering Vicidial, setting up Campaigns, etc., we offer that as a seperate service. Pleaes contact us if you need help and we can walk you through it.




Which other services are offered?


With our sister company NumberRisk.com, We also offer call center compliance services to help your organization stay in compliance with the FCC. Using our proprietary algorithms, we offer Do Not Call dipping, CallerID reputation scoring, Number Disconnected validation (is the number in question disconnected), and Phone Number Ownership verification.




Can you recommend a SIP provider?


Yes. If you need a SIP provider, please reach out to us and we will connect you with our preferred vendor.





Have Questions?  Want to Get Started?

ABOUT US

We've been providing Vicidial and Asterisk services since 2006.  Over the years, we've refined our hosting methods based on customer feedback.  We are happy to say we've helped hundreds of organizations on their way to using Vicidial.

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey YouTube Icon

© 2023 Technology Innovation Lab of Texas - www.tiltx.com